body.reception-workspace-open{overflow:hidden}
.reception-handler{position:fixed;inset:0;width:100vw;max-width:none;height:100dvh;max-height:none;margin:0;padding:0;border:0;border-radius:0;background:#f4f8fa;color:#173247;overflow:hidden}
dialog.reception-handler[open]{position:fixed;z-index:13000;inset:0;top:0;left:0;width:100vw;max-width:none;height:100dvh;max-height:none;margin:0;transform:none;overflow:hidden}
.reception-handler::backdrop{display:block;background:#102c40}
body.reception-workspace-open #toast{z-index:13100!important}
#reception-handler-root{display:grid;grid-template-rows:auto auto minmax(0,1fr);height:100%;font-family:"DM Sans",sans-serif}
.rch-header{z-index:5;display:grid;grid-template-columns:minmax(280px,1fr) auto auto;align-items:center;gap:24px;padding:15px 24px;background:#102c40;color:#fff}
.rch-brand,.rch-call-meta,.rch-header-actions{display:flex;align-items:center}.rch-brand{gap:12px}.rch-brand>span{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:#2bbfed;color:#08263b;font-weight:900}.rch-brand div,.rch-call-meta div{display:grid;gap:2px}.rch-brand small,.rch-call-meta small{font-size:9px;letter-spacing:1.2px;color:#9cc4d9}.rch-brand strong{font-size:13px}.rch-call-meta{gap:10px}.rch-call-meta strong{font-size:14px}.rch-state,.rch-call-meta time{padding:7px 10px;border:1px solid rgb(255 255 255 / 18%);border-radius:999px;font-size:10px;font-weight:800}.rch-state{background:rgb(43 191 237 / 13%);color:#9ce5fa}.rch-header-actions{gap:8px}.rch-header-actions button{min-height:36px;padding:8px 12px;border:1px solid rgb(255 255 255 / 22%);border-radius:9px;background:transparent;color:#fff;font:800 10px "DM Sans";cursor:pointer}.rch-header-actions button b{display:inline-grid;place-items:center;min-width:18px;height:18px;margin-left:4px;border-radius:99px;background:#2bbfed;color:#102c40}.rch-header-actions .rch-save-saved{border-color:#4eaf8e;color:#b9f0dc}.rch-header-actions .rch-save-saving{color:#9ce5fa}.rch-header-actions .rch-save-offline,.rch-header-actions .rch-save-conflict{border-color:#edb66d;color:#ffdba8}
.rch-progress{position:relative;z-index:4;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:12px max(24px,calc((100vw - 1340px)/2));border-bottom:1px solid #d6e4ea;background:#fff}.rch-progress button{z-index:1;display:flex;align-items:center;justify-content:center;gap:8px;padding:4px;border:0;background:transparent;color:#82949e;font:800 10px "DM Sans"}.rch-progress button i{display:grid;place-items:center;width:24px;height:24px;border:2px solid #d4e1e6;border-radius:99px;background:#fff;font-style:normal}.rch-progress button.active{color:#176ca4}.rch-progress button.active i{border-color:#176ca4;background:#e9f7fc}.rch-progress button.complete{color:#3a7763}.rch-progress button.complete i{border-color:#4eaf8e;background:#eaf7f2}.rch-progress-line{position:absolute;right:10%;bottom:0;left:10%;height:3px;background:#e5eef2;overflow:hidden}.rch-progress-line i{display:block;height:100%;background:linear-gradient(90deg,#4eaf8e,#2bbfed,#176ca4);transition:width .25s ease}
.rch-layout{--rch-side-width:380px;position:relative;display:grid;grid-template-columns:minmax(0,1fr) var(--rch-side-width);min-height:0;max-width:1440px;width:100%;margin:0 auto;background:#f4f8fa}.rch-layout>main{min-width:0;overflow:auto;overscroll-behavior:contain}.rch-slide{display:grid;align-content:start;gap:20px;width:min(900px,100%);min-height:100%;margin:0 auto;padding:34px 44px 96px}.rch-kicker{color:#1776ac;font-size:10px;font-weight:900;letter-spacing:1.1px;text-transform:uppercase}.rch-slide h1{max-width:780px;margin:-8px 0 0;color:#132f43;font:800 clamp(27px,3vw,40px) Manrope}.rch-lead{max-width:740px;margin:-8px 0 5px;color:#617887;font-size:13px;line-height:1.55}
.rch-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.rch-form-grid label,.rch-category-search,.rch-long-answer,.rch-notes,.rch-message-review label{display:grid;gap:7px;color:#526a79;font-size:10px;font-weight:900}.rch-form-grid input,.rch-category-search input,.rch-long-answer input,.rch-long-answer textarea,.rch-notes textarea,.rch-message-review textarea{width:100%;padding:13px 14px;border:1px solid #cbdce4;border-radius:10px;background:#fff;color:#173247;font:600 13px "DM Sans";outline:none}.rch-form-grid input:focus,.rch-category-search input:focus,.rch-long-answer input:focus,.rch-long-answer textarea:focus,.rch-notes textarea:focus,.rch-message-review textarea:focus{border-color:#1683bd;box-shadow:0 0 0 3px rgb(43 191 237 / 13%)}
.rch-customer-results{display:grid;gap:8px}.rch-section-head{display:flex;align-items:center;justify-content:space-between}.rch-section-head>strong{font-size:12px}.rch-section-head button{border:0;background:none;color:#1776ac;font:800 10px "DM Sans";cursor:pointer}.rch-customer-results>button{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) auto;align-items:center;gap:14px;width:100%;padding:12px 14px;border:1px solid #d2e1e7;border-radius:11px;background:#fff;text-align:left;cursor:pointer}.rch-customer-results>button:hover,.rch-customer-results>button.selected{border-color:#1776ac;background:#edf8fc}.rch-customer-results span{display:grid;gap:3px}.rch-customer-results small{color:#6b808d;font-size:10px}.rch-customer-results em{color:#1776ac;font-size:10px;font-style:normal;font-weight:900}.rch-empty{padding:16px;border:1px dashed #cbdce4;border-radius:10px;color:#6b808d;font-size:11px}.rch-empty strong,.rch-empty span{display:block}
.rch-category-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:11px}.rch-category-grid>button{position:relative;display:grid;grid-template-columns:4px minmax(0,1fr) auto;align-items:center;gap:13px;min-height:80px;padding:13px;border:1px solid #d3e1e7;border-radius:13px;background:#fff;text-align:left;cursor:pointer;overflow:hidden}.rch-category-grid>button>i{width:4px;height:45px;border-radius:99px;background:var(--category-colour)}.rch-category-grid>button span{display:grid;gap:5px}.rch-category-grid>button small{color:#6a818f;font-size:10px}.rch-category-grid>button>b{color:#1776ac;font-size:10px}.rch-category-grid>button:hover,.rch-category-grid>button.selected{border-color:var(--category-colour);box-shadow:0 8px 24px rgb(20 63 88 / 8%);transform:translateY(-1px)}
.rch-question-count{display:flex;align-items:center;gap:12px}.rch-question-count span{width:92px;color:#607886;font-size:10px;font-weight:800}.rch-question-count div{height:4px;flex:1;border-radius:99px;background:#e0ebef;overflow:hidden}.rch-question-count i{display:block;height:100%;background:#2bbfed}.rch-answer-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.rch-answer-cards button{min-height:72px;padding:17px;border:1px solid #cfdee5;border-radius:12px;background:#fff;color:#18354a;text-align:left;font:800 13px "DM Sans";cursor:pointer}.rch-answer-cards button:hover,.rch-answer-cards button.selected{border-color:#1776ac;background:#eaf7fc;box-shadow:inset 4px 0 #2bbfed}.rch-answer-checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.rch-answer-checks label,.rch-flags label{display:flex;align-items:center;gap:10px;padding:13px;border:1px solid #d2e1e7;border-radius:10px;background:#fff;font-size:12px;cursor:pointer}
.rch-footer{position:fixed;z-index:6;right:max(var(--rch-side-width),calc((100vw - 1440px)/2 + var(--rch-side-width)));bottom:0;left:max(0px,calc((100vw - 1440px)/2));display:flex;justify-content:space-between;align-items:center;padding:12px 44px;border-top:1px solid #d7e4e9;background:rgb(244 248 250 / 96%);backdrop-filter:blur(10px)}.rch-footer>div{display:flex;gap:8px}.rch-footer button{min-width:112px;padding:12px 18px}.rch-footer button:disabled{opacity:.45;cursor:not-allowed}
.rch-vehicle-card{display:grid;gap:12px;padding:14px;border:1px solid #d1e1e8;border-radius:13px;background:#fff}.rch-vehicle-card>header{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.rch-vehicle-card header>div,.rch-vehicle-card>div:first-child{display:grid;gap:4px}.rch-vehicle-card small{color:#647c89;font-size:9px;font-weight:800}.rch-vehicle-card strong{font:800 14px Manrope}.rch-vehicle-card button{padding:8px 10px;border:1px solid #b9d5e1;border-radius:8px;background:#f5fbfd;color:#176ca4;font:800 9px "DM Sans";cursor:pointer}.rch-vehicle-card.error{border-color:#e6c7bd;background:#fff9f7}.rch-vehicle-card.loading{border-style:dashed}.rch-vehicle-facts{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}.rch-vehicle-facts span{display:grid;gap:3px;min-width:0;padding:9px;border-radius:8px;background:#f3f7f9}.rch-vehicle-facts b{overflow:hidden;color:#253f52;font-size:10px;text-overflow:ellipsis}
.rch-side{min-width:0;padding:24px 20px;border-left:1px solid #d2e2e8;background:#eaf1f4;overflow:auto;overscroll-behavior:contain}.rch-companion-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:12px}.rch-companion-head>div{display:grid;gap:4px}.rch-companion-head small,.rch-live-summary small{color:#55707f;font-size:9px;font-weight:900;letter-spacing:1px}.rch-companion-head strong{font-size:13px}.rch-companion-head button{display:none;border:0;background:none;font-size:22px}.rch-live-message,.rch-live-summary{display:grid;gap:12px;padding:16px;border:1px solid #d0dfe5;border-radius:14px;background:#fff;box-shadow:0 8px 25px rgb(20 63 88 / 5%)}.rch-live-message.outdated{border-color:#e6ad5d}.rch-live-message>div{display:flex;justify-content:space-between;gap:8px;color:#6a808c;font-size:9px;font-weight:800}.rch-live-message pre{min-height:150px;margin:0;padding:14px;border-radius:10px;background:#f4f8fa;color:#173247;font:600 12px/1.6 "DM Sans";white-space:pre-wrap;word-break:break-word}.rch-live-message>p{margin:0;color:#9b6323;font-size:10px;line-height:1.4}.rch-live-summary{margin-top:14px}.rch-live-summary>header{display:flex;justify-content:space-between}.rch-live-summary>header strong{font-size:10px}.rch-live-summary dl{display:grid;gap:7px;margin:0}.rch-live-summary dl div{display:grid;grid-template-columns:70px minmax(0,1fr);gap:10px}.rch-live-summary dt{color:#6d818d;font-size:9px}.rch-live-summary dd{margin:0;font-size:11px;font-weight:800}.rch-live-answers{display:grid;gap:6px;padding-top:10px;border-top:1px solid #e2ebef}.rch-live-answers span{display:grid;gap:2px}.rch-live-answers b{font-size:10px}.rch-live-answers p{margin:0;color:#728692;font-size:10px}.rch-companion-toggle{display:none}
.rch-review-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.rch-review-grid article{padding:16px;border:1px solid #d4e2e8;border-radius:12px;background:#fff}.rch-review-grid header{display:flex;justify-content:space-between}.rch-review-grid button,.rch-answer-review button{border:0;background:none;color:#1776ac;font:800 10px "DM Sans";cursor:pointer}.rch-review-grid h3{margin:12px 0 5px}.rch-review-grid p{margin:3px 0;color:#637a87;font-size:11px}.rch-answer-review{display:grid;gap:7px}.rch-answer-review>button{display:flex;align-items:center;justify-content:space-between;padding:11px 13px;border:1px solid #d5e2e8;border-radius:9px;background:#fff;text-align:left}.rch-answer-review span{display:grid;gap:3px}.rch-answer-review small{color:#627986}.rch-answer-review strong{color:#173247}.rch-answer-review em{font-style:normal}.rch-message-review{display:grid;gap:12px;padding:17px;border:1px solid #cfdfe6;border-radius:14px;background:#fff}.rch-message-review.outdated{border-color:#e6ad5d}.rch-message-review>header{display:flex;align-items:center;justify-content:space-between}.rch-message-review>header>div{display:grid;gap:3px}.rch-message-review header small{color:#1776ac;font-size:9px;font-weight:900}.rch-message-review header span{padding:6px 9px;border-radius:99px;background:#fff1dc;color:#905d20;font-size:9px;font-weight:800}.rch-message-sources{color:#647b88;font-size:10px}.rch-message-actions{display:flex;flex-wrap:wrap;gap:8px}.rch-message-actions button{padding:10px 12px}.rch-review-notes{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,1fr);gap:14px}.rch-flags{display:flex;align-content:start;flex-wrap:wrap;gap:7px;margin:0;padding:0;border:0}.rch-flags legend{width:100%;margin-bottom:2px;color:#526a79;font-size:10px;font-weight:900}.rch-flags label{padding:9px 10px;font-size:10px}
.rch-outcomes{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.rch-outcomes button{display:grid;grid-template-columns:38px minmax(0,1fr);gap:2px 12px;align-items:center;min-height:92px;padding:15px;border:1px solid #d1e0e6;border-radius:14px;background:#fff;text-align:left;cursor:pointer}.rch-outcomes button:hover{border-color:#1776ac;box-shadow:0 9px 25px rgb(19 63 90 / 10%);transform:translateY(-1px)}.rch-outcomes button>span{grid-row:1/3;display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:#e8f6fb;color:#1776ac;font-weight:900}.rch-outcomes button>small{color:#687f8c;line-height:1.35}
.rch-recent-panel{position:absolute;z-index:10;top:70px;right:18px;width:min(520px,calc(100vw - 36px));max-height:min(560px,calc(100dvh - 100px));padding:16px;border:1px solid #cbdce4;border-radius:15px;background:#fff;box-shadow:0 24px 70px rgb(14 42 61 / 24%);overflow:auto}.rch-recent-panel>header{display:flex;justify-content:space-between;gap:20px;padding-bottom:12px;border-bottom:1px solid #e1eaee}.rch-recent-panel header div{display:grid;gap:4px}.rch-recent-panel header small{color:#1776ac;font-size:9px;font-weight:900}.rch-recent-panel header button{border:0;background:none;color:#1776ac;font-weight:800}.rch-recent-panel>div{display:grid;gap:8px;padding-top:10px}.rch-recent-panel>div>button{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px;border:1px solid #d6e3e8;border-radius:10px;background:#f7fafb;text-align:left}.rch-recent-panel button span{display:grid;gap:4px}.rch-recent-panel button small,.rch-recent-panel button em{color:#6b818e;font-size:9px}.rch-recent-panel button em{font-style:normal}
.rch-mode-toggle{display:flex;align-items:center;gap:8px;padding:7px 10px;border:1px solid #cbdce4;border-radius:9px;background:#fff;cursor:pointer}.rch-mode-toggle input{accent-color:#1776ac}.rch-mode-toggle span{display:grid}.rch-mode-toggle b{font-size:10px}.rch-mode-toggle small{font-size:8px;color:#6a7d89}
@media(max-width:1100px){.rch-layout{--rch-side-width:340px}.rch-slide{padding-inline:30px}.rch-footer{padding-inline:30px}.rch-vehicle-facts{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:959px){.rch-header{grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:12px 16px}.rch-brand strong{max-width:330px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rch-call-meta{grid-column:1/-1;grid-row:2}.rch-header-actions{grid-column:2;grid-row:1}.rch-progress{padding-inline:12px}.rch-progress button{gap:5px}.rch-progress button span{font-size:9px}.rch-layout{--rch-side-width:0px;grid-template-columns:1fr}.rch-slide{padding:28px 24px 96px}.rch-companion-toggle{position:fixed;z-index:7;right:16px;bottom:70px;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:13px 16px;border:0;border-radius:12px;background:#102c40;color:#fff;font:800 11px "DM Sans";box-shadow:0 12px 35px rgb(14 42 61 / 25%)}.rch-companion-toggle span{color:#9ce5fa}.rch-side{position:absolute;z-index:9;right:0;bottom:0;left:0;display:block;max-height:78%;padding:18px;border:1px solid #cbdde5;border-radius:20px 20px 0 0;background:#eaf1f4;box-shadow:0 -18px 60px rgb(14 42 61 / 25%);transform:translateY(105%);transition:transform .22s ease}.rch-side.open{transform:translateY(0)}.rch-companion-head button{display:block}.rch-live-message pre{min-height:120px}.rch-footer{right:0;left:0;padding:12px 24px}.rch-review-notes{grid-template-columns:1fr}}
@media(max-width:650px){.rch-header{grid-template-columns:minmax(0,1fr) auto}.rch-brand>span{display:none}.rch-brand strong{max-width:190px}.rch-header-actions [data-rch-recent],.rch-header-actions [data-rch-save-status]{padding-inline:8px}.rch-call-meta{overflow:auto}.rch-call-meta>*{white-space:nowrap}.rch-progress{gap:1px}.rch-progress button{display:grid;justify-items:center}.rch-progress button i{width:22px;height:22px}.rch-progress button span{display:none}.rch-slide{gap:16px;padding:24px 16px 92px}.rch-slide h1{font-size:27px}.rch-form-grid,.rch-category-grid,.rch-answer-cards,.rch-answer-checks,.rch-review-grid,.rch-outcomes{grid-template-columns:1fr}.rch-customer-results>button{grid-template-columns:1fr auto}.rch-customer-results>button span:nth-child(2){display:none}.rch-vehicle-facts{grid-template-columns:repeat(2,minmax(0,1fr))}.rch-footer{padding-inline:16px}.rch-footer button{min-width:88px;padding-inline:13px}.rch-message-actions button{flex:1 1 140px}.rch-recent-panel{top:62px;right:8px;width:calc(100vw - 16px)}.rch-recent-panel>div>button{align-items:flex-start;flex-direction:column}.rch-companion-toggle{right:10px;bottom:68px}.rch-live-message>div{display:grid}.rch-live-summary dl div{grid-template-columns:60px minmax(0,1fr)}}